Refund policy
At Drinking Critically, we want you to love your purchase! If you're not fully satisfied with your order, we offer a hassle-free return process within 7 days of receiving your items.
Eligibility for Returns
- Returns are accepted within 7 days from the date you receive your order.
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Unfortunately, we cannot accept returns on sale or clearance items.
How to Return an Item
- Contact Us: To initiate a return, please email us at [your contact email] with your order number and the item(s) you wish to return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send the item back.
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Ship the Item: After receiving our return authorization, you will need to ship the item back to us at your own expense.
- We recommend using a trackable shipping service to ensure the return is safely delivered.
Refunds
- Once we receive your return, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
- Shipping fees are non-refundable.
Exchanges
- If you'd prefer an exchange for a different size or design, please contact us to check availability.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We’ll resolve the issue by either issuing a refund or sending a replacement, depending on availability.
Contact Us at mservicesayala@gmail.com